Retail Bank

Self-service analytics and data democratization

12 min read
EXECUTIVE SUMMARY - RETAIL BANK

Empower retail banking teams with real-time customer insights and self-service analytics

THE CHALLENGE

Retail banking teams rely on manual report requests and outdated data, limiting their ability to respond to customer needs and market changes quickly.

THE SOLUTION

A comprehensive self-service analytics platform with pre-built dashboards, customer 360 views, and AI-powered insights tailored for retail banking operations.

PROJECTED IMPACT
5x
Time to Insight
-70%
Report Requests
85%
User Adoption

Current Assessment

Analytics maturity and readiness evaluation

MATURITY LEVEL
2/5
Developing
Current State
STRENGTHS
  • Strong domain knowledge in team
  • Clear business requirements defined
  • Executive sponsorship secured
GAPS TO ADDRESS
  • !Limited self-service capabilities
  • !Manual report generation processes
  • !Data silos across product lines
Analytics Readiness Score45%

Portfolio Overview

Current analytics assets and usage metrics

156
Reports
245
Active Users
12
Data Products
28
Dashboards
REPORT BREAKDOWN BY CATEGORY
Customer Analytics45 reports (29%)
Product Performance38 reports (24%)
Sales & Distribution35 reports (22%)
Risk & Compliance23 reports (15%)
Operations15 reports (10%)

Implementation Roadmap

Phased approach to analytics enablement

Phase 1In ProgressQ1-Q2 2025

Foundation

DELIVERABLES
  • Customer 360 Dashboard
  • Product Performance Reports
  • Sales Pipeline Analytics
SUCCESS METRICS
User Onboarding50 users
Self-Service Rate30%
Phase 2UpcomingQ3-Q4 2025

Expansion

DELIVERABLES
  • Branch Performance Analytics
  • Customer Journey Analysis
  • Cross-sell Recommendations
SUCCESS METRICS
User Adoption150 users
Self-Service Rate60%
Phase 3UpcomingQ1-Q2 2026

Advanced

DELIVERABLES
  • AI-Powered Insights
  • Predictive Customer Churn
  • Real-time Dashboards
SUCCESS METRICS
User Adoption245 users
Self-Service Rate85%

Initiatives Progress

Overall progress tracking for all initiatives

STATUS BREAKDOWN
Completed
0
In Progress
2
Planned
2
Backlog
1
5 Total Initiatives2 Active
PROGRESS METRICS
Overall Progress25%
Critical Initiatives (1)65%
0
Delivered
2
In Flight

Initiatives Backlog

Analytics initiatives and projects for Retail Bank

CRITICALIn Progress

Customer 360 Dashboard

Unified view of customer interactions, products, and behaviors

65%
TIMELINE
2025-01 → 2025-03
Owner: Customer Analytics Team
DELIVERABLES
  • •Single customer view
  • •Interaction timeline
  • •Product holdings summary
DEPENDENCIES
Data Platform IntegrationCustomer Data Model
HIGHIn Progress

Product Performance Analytics

Real-time product sales and performance tracking across channels

45%
TIMELINE
2025-01 → 2025-04
Owner: Product Analytics Team
DELIVERABLES
  • •Product dashboard
  • •Channel comparison
  • •Trend analysis
DEPENDENCIES
Sales Data Integration
HIGHPlanned

Sales Pipeline Tracker

End-to-end sales pipeline visibility and forecasting

15%
TIMELINE
2025-02 → 2025-05
Owner: Sales Operations
DELIVERABLES
  • •Pipeline dashboard
  • •Conversion analytics
  • •Sales forecasting
DEPENDENCIES
CRM Integration
MEDIUMPlanned

Branch Performance Dashboard

Comprehensive branch metrics and performance tracking

0%
TIMELINE
2025-Q3 → 2025-Q4
Owner: Branch Operations
DELIVERABLES
  • •Branch scorecard
  • •Staff productivity metrics
  • •Customer flow analysis
DEPENDENCIES
Branch data consolidation
MEDIUMBacklog

Customer Churn Prediction

ML-based customer attrition prediction and intervention

0%
TIMELINE
2025-Q4 → 2026-Q1
Owner: Data Science Team
DELIVERABLES
  • •Churn prediction model
  • •Early warning alerts
  • •Intervention recommendations
DEPENDENCIES
ML PlatformCustomer behavioral data